ban88 Terms and Conditions — Please Read Before Use

The meanings of the key terms used in this section are described below. These definitions apply throughout the entire document.

1.1 Key Definitions

• "Platform" — refers to all ban88 websites, mobile sites and related digital services.
• "User" or "You" — any person who is registered on the ban88 platform or who is using the services.
• "Account" — the user's personal profile created through the registration process.
• "Balance" — the amount of real money deposited in the account.
• "Bonus Balance" — funds awarded through promotions that are subject to specific wagering conditions.
• "Wagering Requirement" — the obligation to place a specified amount of bets before bonus funds become withdrawable.
• "Software" — all technical components used to operate the platform.

1.2 Scope of Agreement

These terms apply to all services provided by ban88, including casino games, sports betting, live dealer games and any services added in the future. ban88's privacy policy and responsible gaming policy also apply alongside these terms.

To use the ban88 platform, you must meet all of the following conditions.

2.1 Age Requirement

2.2 Other Eligibility Conditions

• You must be a person of legal age (at least 21 years) permitted to gamble.
• You are acting on your own behalf and not as a representative of any third party.
• Funds deposited into your account must come from a legitimate source.
• You are not gambling in order to resolve financial difficulties.
• You are not the owner of any account previously closed by ban88.
• You are not an employee of the platform or a close relative of one.

2.3 Geographic Restrictions

It is the user's own responsibility to confirm that online gaming is legally permitted in the location from which they are using the platform. Using the platform from areas where online gaming is prohibited under local law is not permissible.

3.1 Registration Process

To create an account on ban88, you must provide accurate and complete information. All information provided in the registration form must be truthful, correct and up to date. Providing false or misleading information may result in account cancellation.

3.2 Single Account Policy

3.3 Verification Process (KYC)

To ensure safe and legitimate service, ban88 may request identity verification at any time. Required documents may include:

• A copy of a National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Proof of ownership of the payment method (if required).

3.4 Account Security

It is your responsibility to keep your username and password confidential. Sharing your account information with any third party is prohibited. Any unauthorized access to the account must be reported to our support team immediately.

4.1 Deposit Methods

ban88 currently accepts deposits through the most popular mobile financial services in Bangladesh. Approved methods are:

• bKash — Bangladesh's leading mobile banking service.
• Nagad — the digital financial service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.

4.2 Deposit Limits

Deposited funds are generally added to your account balance instantly or within a few minutes. If a deposit is delayed, please contact our support team with the transaction reference number.

4.3 Withdrawal Policy

• The minimum withdrawal amount is ৳1,000 (one thousand taka).
• Withdrawals can only be made to the same payment method used to deposit funds into the account.
• Approved withdrawal requests are generally processed within 15 minutes to 2 hours.
• Account verification must be completed before making a withdrawal request.
• Promotional bonus funds require specific wagering conditions to be met before they can be withdrawn.

4.4 Restrictions on Deposits and Withdrawals

ban88 reserves the right to review suspicious or unusual transactions. Any transaction may be subject to additional verification under anti-money laundering regulations. In such cases, the withdrawal process may be temporarily delayed.

5.1 Welcome Bonus

5.2 General Bonus Terms

• A bonus applies only once per user (per household, device or IP address).
• Bonus balance cannot be withdrawn directly — it only becomes withdrawable after the wagering conditions are met.
• When placing bets with bonus cash, the bonus balance will be deducted first.
• Each bonus has a set expiry — once expired, the bonus will be automatically cancelled.
• ban88 reserves the right to modify, suspend or cancel any bonus offer at any time.
• If evidence of bonus abuse or fraud is found, the bonus and associated earnings will be cancelled.

5.3 VIP Cashback Program

ban88's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze Tier — up to 0.4% weekly cashback. New members start at this tier.
• Silver Tier — up to 0.8% weekly cashback. This tier is reached through regular activity.
• Gold Tier — up to 1.1% weekly cashback. This tier is awarded in recognition of higher activity.
• Platinum Tier — up to 1.5% weekly cashback. This is the highest VIP tier, with special benefits.

5.4 Promotional Offers

ban88 regularly provides various promotional offers. Each offer has its own terms which will be fully disclosed on the offer page or in communications. One promotion cannot be combined with another unless explicitly stated.

6.1 General Gaming Rules

All games on ban88 are conducted in accordance with fair play principles. Our platform offers games from various world-class game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others. Game outcomes are determined by a certified Random Number Generator (RNG).

6.2 Prohibited Activities

Engaging in any of the following activities is strictly prohibited and may result in account closure:

• Hacking, botting or any form of technical manipulation of game software.
• Coordinating strategy against other players as a group (collusion).
• Abusing the bonus system or creating multiple accounts solely to obtain bonuses.
• Using the platform for money laundering or any illegal activity.
• Using software or hardware to gain an unfair advantage in game operations.
• Intimidating, harassing or engaging in disruptive behaviour toward other users.
• Conducting fraudulent transactions with other users through the platform.

6.3 Bet Outcomes in the Event of Technical Issues

If a game is left incomplete due to a technical issue, disconnection or server failure, ban88 reserves the right to cancel that game round and refund the wagered amount. If a software error causes a winning outcome to be displayed incorrectly, that win will be considered void.

7.1 Account Closure by ban88

ban88 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If any part of these terms is violated.
• If false or misleading information is provided during the registration process.
• If evidence of fraudulent or suspicious activity is found.
• If cooperation with the identity verification process is refused.
• If required for legal or regulatory reasons.

7.2 Account Closure Request by the User

You can request to close your account at any time by contacting our support team. Please complete any pending withdrawals before requesting account closure. For information on self-exclusion, visit our Responsible Gaming page.

7.3 Balance After Account Closure

If an account is closed due to a breach of terms, ban88 will determine how much of the balance will be returned. If a user voluntarily closes their account, the actual balance will be returned after the verification process is complete.

8.1 Data Collection & Use

ban88 collects and processes users' personal information. The policy on how this information is used is described in detail on our Privacy Policy page. By using the platform, you will be considered to have automatically given your consent to our privacy policy.

8.2 Data Security Measures

• All data is secured through SSL encryption technology.
• Financial transaction data is protected by an additional layer of security.
• Personal information is not transferred to third parties, except where required by legal obligation.
• User account data is stored on secure servers.

8.3 Cookies & Tracking

ban88 uses cookies to improve platform services and personalise your experience. For more details, see our Privacy Policy.

ban88 is committed to responsible gaming. We believe that gaming is a form of entertainment and should not in any way become a cause of financial or mental problems.

9.1 Identifying Problem Gambling

9.2 Tools & Support

• The option to set deposit limits is available in account settings.
• A temporary break or self-exclusion feature can be activated at any time.
• If you need support, contact us via 24/7 live chat or email.

For detailed information and tools related to responsible gaming, visit our Responsible Gaming page.

10.1 Service Availability

ban88 strives to maintain the highest service standards. However, there are some situations in which service disruptions may occur for which ban88 is not liable:

• Temporary service interruptions due to maintenance work.
• Internet connection issues or faults with the user's device.
• Delays or issues from third-party payment providers.
• Unexpected technical failures or natural disasters.

10.2 Limitation of Damages

ban88 is not liable for indirect, incidental, or special damages. ban88's total liability shall in no circumstances exceed the actual amount of the affected transaction.

10.3 Third-Party Content

Game content displayed on ban88 is created by third-party software providers. ban88 is not liable for the accuracy or suitability of this content, however we ensure that all providers are of a recognised standard and are trustworthy.

11.1 Right to Make Changes

ban88 reserves the right to change, amend, or update these terms and conditions at any time. All changes will be published on this page and will take effect from the date of publication.

11.2 Notification

For important changes, ban88 will endeavour to send users a notification via email or through the platform. However, this is not an obligation — it is the user's responsibility to visit this page regularly.

11.3 Version History

The current version of these terms and conditions came into effect on 1 January 2026. All previous versions are automatically considered void.

12.1 Contact Methods

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected] — replies are usually sent within 24 hours.

12.2 Complaint Resolution Process

• First, contact our support team via live chat.
• If the issue is not resolved, send a detailed complaint by email.
• Each complaint will be registered and resolved after the necessary investigation.
• Complex matters may take up to 30 days to resolve.

12.3 For General Enquiries

For general questions, visit our FAQ page. Answers to most common questions about bonuses, payments, and accounts can be found there.