ban88's Privacy Policy
We place the highest priority on the privacy and security of your personal information. This policy explains how ban88 collects, uses, and protects your information.
Welcome to the ban88 platform. This Privacy Policy ("Policy") describes in detail the personal information collected, processed, and stored by ban88 ("we", "our", "platform"). By using our services, you agree to the terms of this Policy. If you do not agree, please refrain from using our platform.
Information Collection — What We Collect
ban88 collects various types of information to provide you with a secure and personalised service. We collect only the information that is necessary to operate our services.
1.1 Registration and Identity Information
When you create an account on ban88, we collect the following information:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Email address and username
- Password (stored in encrypted form)
- National ID card or passport number (if identity verification is required)
- Residential address
1.2 Financial Information
To process transactions, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Deposit and withdrawal amounts and transaction history
- Payment method type and verification details
Important: We never store complete bank account details or full card numbers directly on our servers.
1.3 Technical Information
When you visit our platform, the following is collected automatically:
- IP address and device type
- Browser type, version, and language settings
- Operating system
- Session cookies and performance-related log data
- Click and navigation patterns on the platform
Data Usage — Why It Is Used
ban88 uses your information only for specific, legitimate, and necessary purposes. It is not sold or transferred to third parties without permission.
2.1 Service Operation and Delivery
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions (minimum deposit ৳200, minimum withdrawal ৳1,000)
- Providing bonuses and promotional offers
- Managing customer support and live chat
- Providing VIP membership and cashback
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Preventing money laundering and fraudulent activity (in compliance with AML/KYC)
- Age verification — only persons aged 21 or older may register
- Setting and monitoring responsible gambling limits
2.3 Improvement and Communication
- Improving platform performance and user experience
- Sending important account-related notifications
- Sending emails about offers and promotions (you may opt out at any time)
- Informing you of changes to the terms of service or policies
Cookies and Tracking Technologies
The ban88 website uses cookies and similar tracking technologies. These are small files stored in your browser that help our platform function better.
3.1 Types of Cookies
3.2 Cookie Controls
You can disable non-essential cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work correctly. Searching for "Cookie" in the settings of any major browser will provide detailed instructions.
Data Sharing — Third-Party Policy
ban88 does not sell your personal information to any third party. However, information may be shared in specific circumstances and for the particular purposes described below:
4.1 Service Provider Partners
Only necessary information is shared with trusted parties that assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), gaming software providers, and cybersecurity firms. These partners are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be legally required to disclose information in response to a court order, a lawful request from law enforcement, or to comply with applicable law. In such cases, we will endeavour to notify you in advance wherever permitted by law.
4.3 Business Restructuring
If ban88 undergoes a merger, acquisition, or asset transfer, your information may be transferred to the new owner. In such circumstances, we will notify you in a timely manner and your rights will be protected.
4.4 What We Do Not Do
- We do not sell your personal information to any advertiser
- We do not share information for marketing purposes without your consent
- We do not disclose your gaming behaviour or financial information to third parties
Data Protection — Security Measures
ban88 uses industry-standard security technologies to keep your information safe. Our security infrastructure is regularly updated and audited.
SSL Encryption
All data transfers are protected with 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems are active around the clock.
Two-Factor Verification
Two-step verification (2FA) adds an extra layer of security to your account.
Secure Storage
Sensitive data is stored in hashed and encrypted form on secure servers.
Please note, however, that no data transmission over the internet can be claimed to be completely secure. Therefore, keep your password confidential and notify our support team immediately if you notice any suspicious activity.
Data Retention — How Long We Keep It
ban88 retains your information only for as long as it is necessary or required to fulfil legal obligations.
6.1 Retention Periods
- Account Information: Retained for a minimum of 5 years after account closure (as required by law)
- Transaction Records: At least 7 years in compliance with financial regulations
- Support Conversations: Up to 2 years after the issue is resolved
- Technical Logs: Up to 12 months, then automatically deleted
- Marketing Preferences: Until you withdraw your consent
6.2 Data Deletion Requests
After account closure or once the legal retention period has expired, you may request the permanent deletion of your data. Submit such requests by email to [email protected]. We will respond within 30 business days.
Your Rights — Control Over Your Information
ban88 believes that every user should have full control over their own information. We grant you the following rights:
To exercise any of the above rights, email [email protected]. We will verify your identity and respond as promptly as possible.
Protection of Minors
ban88 is a platform exclusively for adults. We do not support account creation or use of our services by anyone under the age of 21.
- Age verification is mandatory at the time of registration
- Government-issued identification may be requested in cases of doubt
- Upon becoming aware of a minor's membership, the account will be closed immediately
- Information belonging to minors is not collected and is deleted immediately
If you suspect someone you know who is a minor is using our platform, contact [email protected] immediately.
Policy Changes — Update Process
ban88 may update this Privacy Policy from time to time. For significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Notify registered users by email
- We will display a notification on the platform
- We will give you the opportunity to review the new policy before the changes take effect
Continued use of the platform after the changes will be considered as your acceptance of the updated policy.
Contact & Complaints
If you have any questions, concerns or complaints about this privacy policy, please contact our data protection team.
ban88 — Data Protection Department
24/7 Live Chat — available on every page of the site
We take all complaints seriously and try to resolve them as quickly as possible.
For more information, please also read our Terms & Conditions and Responsible Gaming page.